Cancellation Policy

Turfmapp allows Turf Owners (Admins) to choose between the two standardized cancellation policies (Moderate and Strict) that will enforce to protect both Players and Turf Owners alike. The cancellation policy will clearly be stated on each facility’s page and prior to each individual spot confirmation. Players may cancel and review any penalties by viewing their confirmed time slot and selecting ‘Cancel Spot’.

Cancellation Policy Summary Diagrams

Cancellation fee varies according to when the player cancels their spot in relation to the start time. The categories are seen in the diagrams below:

Moderate Policy

2 hrs prior

1 hr prior

30 min prior

Start time

No fee

25%

50%

100%

If the player cancels more than 2 hours prior to start time, they will not be charged any cancellation fee.

If the player cancels between 1 to 2 hours prior to start time, the cancellation fee is 25%% of the spot price.

If the player cancels between 30 minutes to 1 hour prior to start time, the cancellation fee is 50%% of the spot price.

If the player cancels less than 30 minutes prior to start time, the cancellation fee is the full spot price.

Example:
Time slot price is $10.
You pay $0.

Example:
Time slot price is $10.
You pay $2.50.

Example:
Time slot price is $10.
You pay $5.

Example:
Time slot price is $10.
You pay $10.

Strict Policy

2.5 hrs prior

2 hrs prior

1 hr prior

Start time

No fee

25%

50%

100%

If the player cancels more than 2.5 hours prior to start time, they will not be charged any cancellation fee.

If the player cancels between 2 to 2.5 hours prior to start time, the cancellation fee is 25%% of the spot price.

If the player cancels between 1 to 2 hours prior to start time, the cancellation fee is 50%% of the spot price.

If the player cancels less than 1 hour prior to start time, the cancellation fee is the full spot price.

Example:
Time slot price is $10.
You pay $0.

Example:
Time slot price is $10.
You pay $2.50.

Example:
Time slot price is $10.
You pay $5.

Example:
Time slot price is $10.
You pay $10.

Reconfirmation

The cancellation fee is charged separately from the spot confirmation that comes after the cancellation. When you cancel a spot within the cancellation fee time frame, your card will be charged at the instant. If you confirm your spot again after the cancellation, you will be charged the full spot price. The total amount charged in this case will be the sum of the cancellation fee and the full spot price.

Let's look at an example. The spot price is $10, and you confirm your spot. Then, you cancel the spot within 1 hour of the start time (moderate policy). Your card is charged $5 for the cancellation fee. A few minutes later, you change your mind and decide to confirm your spot again. In the end, you will be charged $5 for the cancellation fee plus $10 for the spot price. The total comes out to be $15.

Pay For Friends

This feature lets you pay for your friends that do not have their payment method added. You can select anyone that you are following and they will be added to the desired time slot.

The extra spot(s) you confirm for can only be canceled by the friend(s) that you add to the time slot. You will not be able to cancel for them. The friend(s) that you pay for are responsible for their own spot cancellation(s).

To avoid conflicts, please make sure any payments between you and your friends are communicated properly beforehand.

Fine Print:

  • You will be charged the full amount at the start time of the confirmed time slot.
  • If you are not able to cancel prior to the start time, you will be charged the full amount. So why do you need to cancel if you were to be charged? Helping the community by canceling will allow others who are nearby to just jump into the game. You are part of the soccer community and you are highly encouraged to support it. If this becomes a prominent problem, additional policy will be developed in place to prevent these occurrences.
  • In the rare occasion where extenuating circumstances arise, a Player may need to cancel the spot within 2 hours of the time slot's start time. In such cases, Turfmapp may override the Turf's cancellation policy (either moderate or strict) and make refund decisions. Such extenuating cases will be contingent on proper documentation, where valid, and include:
    • Death in the family
    • Serious illness or serious illness in the family
    • Natural disaster in the region
    • Political unrest in the region
    • Jury duty or other similar civil obligations
  • In the rare occasion where extenuating circumstances arise, a Turf Owner may need to cancel a confirmed time slot. In such cases, Turfmapp may elect to forgo the cancellation penalties outlined in our Terms of Service. Such extenuating cases will be contingent on proper documentation, where valid, and include:
    • Death in the family
    • Serious illness or serious illness in the family
    • Natural disaster in the region
    • Political unrest in the region
    • Jury duty or other similar civil obligations
    • Property damage
    • Maintenance issues that affect the ability to host the game

Policies aside, be sure to cancel as soon as possible. This will ensure that you open up opportunities for those who are available on the go, waitlisted or not. Remember, our focus is to collectively help the whole soccer community and will need your cooperation. More importantly we want those who do attend to enjoy the game, and that’s by having enough people for pick-up games and a little competition.